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ITIL· Foundational
ITIL 4 Foundation
Understand the key concepts, principles, value and challenges of IT service management aligned to ITIL 4.
Questions
40
Duration
60 minutes
Pass score
65%
Level
Foundational
Exam structure
Sections
- Core Concepts
- Service Value Chain
- Practices
- Four Dimensions
- Continual Improvement
- Value
Question types
- Multiple choice
- Multiple response
Pass score: 65% · Retake requires a new payment.
Skills covered
- Service value system
- Practices
- Guiding principles